Just Writing Thoughts

I'm rarely at a loss for words.  My roommate lost a loved one a few days ago and I don't know what to say.  It's one of those situations where words just aren't enough.  I've never experienced a loss on this level, so I have no experience to draw from to try and find the right words.  I'm out of town, so just being there isn't possible.  It's hard for me to even call because I don't know what to do.  I feel lost and unhelpful.  And it sucks.